Last Updated: January 2025
We want you to feel confident about your investment in learning stock market fundamentals. This policy explains when refunds apply and how the process works.
You may request a refund if you're not satisfied with your learning experience. We've designed our policy to be straightforward and fair for everyone involved.
Refund requests are evaluated based on when you submit them and how much of the program you've accessed. We believe in giving you enough time to explore the material while protecting the value of our content.
Full refund available if you've accessed less than 25% of course materials and submit your request within two weeks of enrollment.
If platform problems prevent you from accessing content and we can't resolve them within 5 business days, you qualify for a refund.
Accidental duplicate enrollments are refunded in full when reported within 30 days, no questions asked.
The process is designed to be simple. You don't need to jump through hoops or explain yourself extensively.
Email contact@pulsewavex.com with your enrollment details and reason for the refund. Include your full name and the email address used during registration.
Our team checks your account activity and enrollment date. Most requests are processed faster, but we guarantee a response within 72 business hours.
You'll receive an email confirming your refund approval with expected processing timeline based on your original payment method.
Refunds are initiated immediately after approval. The time it takes to reach your account depends on your bank or payment provider.
Not all situations are the same. Here's what applies in various circumstances:
If you enrolled but never logged in or accessed any materials, you're eligible for a full refund within 30 days of purchase. We understand plans change.
Between 25% and 50% completion within the first 14 days may qualify for a 50% refund. We evaluate these on a case-by-case basis, considering your specific situation.
Life happens. If you need to withdraw due to serious personal circumstances, contact us directly. We work with you to find a solution, whether that's a refund, program pause, or transfer to a future session.
If we cancel a program or can't deliver the content as described, you receive a full refund automatically. You don't need to request it.
If you used a promotional code or credit during enrollment, that discount amount is deducted from the refund. You receive back what you actually paid.
How quickly you get your money back depends on how you originally paid. Here are typical timelines once we process your refund:
3-7 business days
5-10 business days
7-14 business days
1-3 business days
These are estimates based on standard processing times. Your financial institution might take longer during busy periods or holidays. If you haven't received your refund after the maximum timeframe, reach out and we'll help track it down.
Refunds aren't available after you've completed more than 50% of course materials or after 14 days from enrollment, whichever comes first.
If you violate our terms of service or share course materials inappropriately, you forfeit refund eligibility.
Downloaded materials or certificates issued before refund requests don't extend eligibility, but we consider them when evaluating your case.
Bundle purchases are refunded as a whole, not for individual components. You can't keep part of a bundle and refund the rest.
All refunds are processed in the original currency of payment. Exchange rate fluctuations aren't compensated.
Access to course materials is revoked immediately upon refund approval. You won't be able to log in or view content after that point.
If something's unclear or you're not sure whether your situation qualifies, just ask. We'd rather answer questions upfront than have you feel uncertain about the process.